We want you to be happy with what you buy. If an Odden add-on (Marketing or Service) is not right for you, you can have your money back.
30-day money-back guarantee
You can ask for a full refund within 30 days of your first payment for a license. We do not ask you to explain.
Renewals
If a yearly license, or a monthly agency license, renews and you did not mean to keep it, you can ask for a full refund within 14 days of the renewal payment.
How to ask for a refund
We sell and take payment for our orders ourselves, through Stripe, and we handle refunds. Email support@odden.io with the email address you used to buy, and we will arrange the refund for you.
Refunds go back to the payment method you paid with. How long they take to appear depends on your bank or card provider, and is usually a few business days.
What happens to the license
When we refund a license, it ends: we turn off its key so it can no longer download the software, and we ask that you stop using that copy. The paid add-on is the only thing that changes. The open-source packages are free and are not affected.
If a refund covers everything you paid for a license, we also end its renewal, so you are not charged for it again. If a refund covers only part of what you paid, a person reviews it and writes to you about what happens to the license.
Cancelling
You can cancel a yearly or monthly agency license at any time, from the link in your receipt and invoice emails (Stripe's customer portal) or by contacting us. Cancelling stops future renewals. You keep the software you already have, and you can keep using it, but you will not receive updates after your paid period. Cancelling by itself does not refund the current period; the refund windows above do.
Odden Cloud
An Odden Cloud subscription has the same 30-day money-back guarantee: you can ask for a full refund within 30 days of your first payment, and we do not ask you to explain. A yearly renewal can be refunded in full within 14 days of the renewal payment. A monthly renewal is not covered by the guarantee, so cancel before it renews if you do not want it.
You ask in the same way as above, by emailing support@odden.io. When a refund covers everything you paid for a subscription, the subscription is cancelled and hosted sending stops at once. The workspace becomes read-only so you can still open it and export your data. If it is not paid for, we schedule its deletion 30 days after it became read-only, and the normal 30-day deletion period then applies (see our Terms). A refund of a renewal is reviewed by a person: we will tell you whether the subscription continues or is cancelled. Cancelling by itself stops the next renewal and does not refund the current period.
If something is wrong with a charge
If you see a charge you do not recognise, please contact us before disputing it with your bank. Charges appear on your statement as ODDEN.IO. We will put it right quickly.