We want you to be happy with what you buy. If an Odden add-on (Marketing, Service, or CRM Pro) is not right for you, you can have your money back.
30-day money-back guarantee
You can ask for a full refund within 30 days of your first payment for a license. We do not ask you to explain.
Renewals
If a yearly license renews and you did not mean to keep it, you can ask for a full refund within 14 days of the renewal payment.
How to ask for a refund
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle handles refunds.
- Ask Paddle: go to paddle.net and use the email address you bought with. You can also use the link in your Paddle receipt email.
- Or ask us: email support@odden.io with the email address you used to buy, and we will arrange the refund for you.
Refunds go back to the payment method you paid with. How long they take to appear depends on your bank or card provider, and is usually a few business days.
What happens to the license
When we refund a license, it ends: we turn off its key so it can no longer download the software, and we ask that you stop using that copy. The paid add-on is the only thing that changes. The open-source packages are free and are not affected.
Cancelling
You can cancel a yearly license at any time, from the link in your Paddle receipt emails or by contacting us. Cancelling stops future renewals. You keep the software you already have, and you can keep using it, but you will not receive updates after your paid period. Cancelling by itself does not refund the current period; the refund windows above do.
Odden Cloud
Odden Cloud is not on sale yet. When it is, a first payment will have the same 30-day money-back guarantee.
If something is wrong with a charge
If you see a charge you do not recognise, please contact us or Paddle before disputing it with your bank. We will put it right quickly.