These terms apply when you use this website or buy from us. By using the site or placing an order, you agree to them. If you do not agree, please do not use the site or place an order.
Who we are
This website and Odden are operated by CaskStack, LLC ("Odden", "we", "us"), a company based in the United States. You can reach us at support@odden.io.
What these terms cover
- The open-source packages (Odden Core, Sales, Service, Marketing, the Filament admin and the mail builder) are free and licensed under the MIT license. These terms do not change that license, and you do not need to accept anything to use them.
- Odden Marketing, Odden Service, and Odden CRM Pro are paid add-ons, each licensed per production site. They are also governed by the Odden CRM Pro License Agreement, which comes with the software.
- Odden Cloud is the hosted version. It is in development and is not on sale yet. When it is, these terms will apply to it too.
Orders and payment
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.
Prices are shown in US dollars on our pricing page. Taxes, such as VAT or sales tax, are calculated and collected by Paddle at checkout according to where you are. Paddle's own terms and privacy notice apply to your purchase.
Add-on licenses
- One license is for one live (production) site. Local, development and staging copies are free. Using one license on several live sites is not allowed.
- A license is for updates. It covers every version released while the license is paid, and for 30 days after. If a payment lapses, the software you already have keeps working and you can keep using it, but you will not get newer versions until you renew. We do not switch features off.
- Yearly licenses renew automatically. A license renews each year at the renewal price shown when you bought it, charged to the payment method you used, until you cancel. You can cancel at any time from the link in your Paddle receipt emails, or by contacting us. Cancelling stops future renewals and does not refund the current period, except as our refund policy says.
- Your license key is delivered by email when your payment is confirmed. Keep it secret: it is the password to download the software, and you are responsible for what is done with it. You can make a new key at any time from your license dashboard.
Using the software and the site
You agree not to use the site or the software to break the law, commit fraud or send spam, infringe anyone else's rights, or interfere with the security or operation of the site or of our servers. You may not copy, resell or share the paid software or your license key except as your license allows.
AI features
Odden CRM Pro's AI features run on your own AI provider account and key. When you use them, the data described in the product's documentation is sent to that provider under your agreement with them, not with us. You are responsible for how you use the AI features, for any limits and costs your provider sets, and for checking what they produce before you rely on it or send it to anyone. AI output can be wrong, incomplete or unsuitable. We do not guarantee its accuracy. You must not use the AI features to create unlawful, harmful or deceptive content, and you are responsible for the content you send to your provider. The software and its documentation remain ours (or our licensors'), and what you create with them remains yours.
Ownership
We own the paid software, this website and everything in them, apart from the open-source packages, which belong to their authors under the MIT license. Buying a license gives you the right to use the software under its license agreement. It does not transfer ownership.
No guarantee, and limits on what we owe
We work hard on the software and the site, but we do not promise that they will be uninterrupted or free of errors. To the fullest extent the law allows, the software and the site are provided "as is", and we are not liable for lost profits, lost data or indirect or consequential loss. Our total liability for anything arising from a purchase is limited to the amount you paid us for it in the 12 months before the claim. Nothing in these terms limits any right you have by law that cannot be limited.
Suspension and ending
We may suspend or end your access, and revoke a license key, if you materially breach these terms or the license agreement and do not fix it within 30 days of our telling you, or immediately if we reasonably believe there is fraud, non-payment or a risk to security. Revoking a key stops downloads and updates; it does not switch off a site that is already running.
Changes
We may update these terms. The date at the top shows when they last changed. A change applies to purchases made after it, and to renewals only from your next renewal.
Governing law
These terms are governed by the laws of the State of California, and any dispute will be heard in the state or federal courts located in California. If you are a consumer, this does not take away any rights you have under the mandatory laws of the place where you live.
Contact
Questions about these terms or an order: support@odden.io.