Write to support@odden.io and a person will reply. We read every message.
What to include
- The email address on your account.
- What you expected to happen, and what happened instead. A screenshot helps.
- For a license: the first eight characters of the key (never the whole key).
- For Odden Cloud: your workspace name, which is the part of the address after
cloud.odden.io/.
Before you write
- Installing a paid add-on, or a license key that will not work: the installation guide takes you from the key to a working site, and says what to check if something goes wrong.
- A refund: you can ask for a full refund within 30 days of your first payment for a license. See the refund policy.
- Your card, invoices and receipts for Odden Cloud: open Billing in your workspace, then Payment method and invoices. For anything else about a payment, write to us.
The small print
Our terms and privacy policy explain what we do with your data and what you can expect from us.